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Why Vulnerability Is a Powerful Tool for Caregivers

Caregiver Warrior

Vulnerability is a powerful tool for caregivers that offers a chance to get help, support and relief. The post Why Vulnerability Is a Powerful Tool for Caregivers appeared first on Caregiver Warrior.

Caregiver 246
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Taking Action on Customer Satisfaction: The Definitive Guide to Leveraging Your Net Promoter Score (NPS)

Home Care Pulse

That’s why o wners, executives, managers, and anyone else with a stake in business performance are constantly on the lookout for ways to improve satisfaction among people or businesses using their products or services. Why should you track your NPS? Why is acting on your NPS important? What are Net Promoter Scores?

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What to Do if You Didn’t Qualify for a Best of Home Care Award

Home Care Pulse

Article Contents: – Introduction – #1 Use client and caregiver feedback to improve your OSAT scores. – In the meantime, showcase your HCP Customer Badge Article Contents: #1 Use client and caregiver feedback to improve your OSAT scores. #2 1: Use client and caregiver feedback to improve your OSAT scores.

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Group ACP and Equity: Sarah Nouri, Hillary Lum, LJ Van Scoy

GeriPal

We additionally have a debate/discussion about which outcomes of ACP matter most, including Terri Fried’s commentary in JAGS that caregiver outcomes matter more than goal concordant care (the “holy grail”), completion of advance directives, or changes in health care services use. Did the caregiver feel heard and understood? Depression?

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EMS Intervention to Reduce Falls: Carmen Quatman and Katie Quatman-Yates

GeriPal

Today we talk with the twin sister power duo of Carmen Quatman and Katie Quatman-Yates about an intervention that is both brilliant and (in retrospect) should have been obvious. A takeaway from those podcasts is that fresh innovative thinking in the falls prevention space is welcome. Word of mouth spread rapidly.

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The Angry Patient: A podcast with Dani Chammas and Keri Brenner

GeriPal

Ask why: What is underneath the anger for this particular patient? Summary Transcript Summary Think about the last time a patient yelled at you in anger. How did you react? The last time this happened to me I immediately went on the defensive despite years of training in serious illness communication skills. J Palliat Med. doi:10.1089/jpm.2021.0256

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The Ultimate Guide to Caregiver Training in 2022

Home Care Pulse

Why You Need a Professional Training Program. Article Contents: Why You Need a Professional Training Program. Share: We’re Home Care Pulse, a leading provider of experience management & surveys, caregiver/CNA training, and online reputation management. Why You Need a Professional Training Program.