Hospice News

JUNE 12, 2023

Again, in a different industry, but the building of systems to actually support that growth within the service center is a concept that Raising Cane’s also had to do during that time. Creating that great experience for our employees is one of the core values that we have, “customer second.”

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Hospice News

OCTOBER 7, 2022

“Their patients are calling in and getting a trained registered nurse that has access to their medical record and medications and is really able to act as an extension of the care team for hospice customers.”. We believe IntellaTriage has a long runway of opportunity, and we are excited to support this next phase of the company’s growth.”.

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Hospice News

OCTOBER 12, 2023

At first, our existing customers were largely on the ambulance side. There was a heavy need for additional support around end-of-life care in the home. Giving these patients and their families diagnostic information can help them connect with providers that support them. We want to be part of that solution and support.

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AlayaCare

SEPTEMBER 29, 2021

At AlayaCare we take a strategic approach to gathering and implementing customer feedback. Customer Feedback Loop. Then we can ask the same question at set intervals to understand how our customer satisfaction changes over time. This will help us identify trends and solve new customer issues. The A.C.A.F.

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AlayaCare

SEPTEMBER 30, 2021

At AlayaCare we take a strategic approach to gathering and implementing customer feedback. Customer Feedback Loop. We follow up with customers who shared feedback. Asking for Customer Feedback. When we need to understand the customer service experience. These are the most dissatisfied customers. The A.C.A.F.

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Hospice News

MAY 22, 2023

The company rolled out the Koda platform to a set group of Medicare Advantage customers, with plans to move to the next steps quickly. “We’re We’re looking next year to expand it broadly across all of our customer base in the Medicare segment. Expansion is in Cigna’s immediate future, as well.

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Hospice News

OCTOBER 27, 2023

Concerns like these have prompted many hospices to look closely at ways to better support staff, including reducing administrative burden. “We’re Telehealth, in addition to adding another layer of support to patients and families, can help staff address some needs and concerns without the need to travel.

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AlayaCare

MARCH 7, 2022

Care models are becoming increasingly client-centric, meaning customer service will be hands-down the most important role at your home care agency. There are several customer service tools and platforms that enable you to interact with your clients as soon as possible.

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AlayaCare

MARCH 14, 2023

AlayaCare , a developer of end-to-end home-based care technology, today announced a partnership that will offer AlayaCare customers the ability to utilize Forcura’s healthcare workflow management platform as an integrated solution. It’s a perfect example of our commitment to serving all the ways care is delivered today.”

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Hospice News

NOVEMBER 23, 2022

As Pennant’s first CFO, Jenn has played a critical role in executing the spin-off transaction, building a strong finance team and supporting the development of our Service Center,” Guerisoli said. “We Our goals of the highest quality patient support will continue to be the primary focus while we grow through our service areas.”.

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Hospice News

JANUARY 27, 2023

In addition to hospice and palliative care, YoloCares also offers adult day services and operates caregiver and bereavement support centers. The network is designed to support providers’ ability to grow and sustain community-based hospice care and leverage their collective scale and resources in value-based payment programs.

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AlayaCare

JANUARY 20, 2021

Customers are our focus and we're here to guide you in recognizing the power and capabilities of technology in your organization. Putting Our Customers First. With the AlayaCare Implementation Approach , we follow a customer-focused journey to optimization. Initiate and Plan. What are your business goals and expectations ?

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AlayaCare

MARCH 21, 2023

payback to $1 dollar invested in AlayaCare MONTREAL, CANADA —21 st March 2023— AlayaCare , an end-to-end home and community-based care platform, today published a report showcasing the return on investment (ROI) results achieved by its customer, North Country Home Services (NCHS). North Country Home Services, Inc.

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Hospice News

DECEMBER 6, 2023

This knowledge has been invaluable when relating to customers who are navigating similar challenges. ACHC has become a leader in these spaces through its commitment to quality standards that permit flexibility without compromise, a strong emphasis on customer service, and surveyors with extensive industry expertise in the area they survey.

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Hospice News

OCTOBER 13, 2023

in the prior year, reflecting investments in services provided to patients and customers to support growth. Operating earnings were $3.9 billion compared to $3.7 billion last year. The operating margin of 6.9% compares to 7.9% Among those investments are the company’s home health and hospice acquisitions.

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Hospice News

OCTOBER 6, 2023

Illinois-based Great Lakes Health Partners, an Interim Healthcare franchise, is launching a grief support group for employees aimed at helping hospice workers deal with the stress of providing bedside end-of-life care. The company is piloting a virtual peer support group for interdisciplinary staff to share their challenges and experiences.

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AlayaCare

MAY 30, 2023

They find themselves in an unfamiliar environment without a supportive learning environment, which can be tough to navigate. This fragmented approach makes it difficult to provide the focused training and support that new hires truly need, hindering their integration into the team.

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AlayaCare

JANUARY 8, 2021

Since the early days of AlayaCare, our Customer Advisory Board (CAB) has been an important forum for home care agencies to share their real-world insight into what their administrators, caregivers and clients need, technologically-speaking. Why we created our Customer Advisory Board. Join the AlayaCare Customer Advisory Board.

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Diversity Nursing

APRIL 10, 2024

Educate Yourself Immerse yourself in the beauty of diverse cultures by delving into various traditions, languages, religions, and customs. Support Businesses Supporting businesses owned by individuals from diverse backgrounds is crucial for promoting economic equality and fostering an inclusive society.

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Hospice News

APRIL 1, 2024

We’ve been out on a roadshow with customers, and staff turnover has been a recurring theme. Supporting these businesses with real-time insights while managing error rates, particularly in claim submissions, is vital. How is the evolving hospice landscape affecting recruitment and retention as agencies look ahead to 2024?

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Hospice News

MARCH 7, 2023

He breaks down the best approach to new technology adoption so agencies can overcome their hesitations and take advantage of what’s out there, and he also offers a vivid outlook on the future of customer service in the hospice industry. What does the future of customer service look like in the hospice industry?

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AlayaCare

APRIL 4, 2023

The panelists were: Naomi Goldapple, SVP, Data and Intelligence, AlayaCare Naomi’s current challenge as Head of AlayaLabs is to support AlayaCare’s innovation strategy through applied research in machine learning and optimization applications. AI and optimization tools are simply decision support tools. Well, what does it mean?

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Caregiver Support Services

MAY 3, 2024

Caregiver Support Services has outlined some essential actions to guide your entrepreneurial journey. Whether it’s altering service hours or customizing care plans, be prepared to adapt. Flexibility and customization should be ingrained in your business model. The aging population presents a growing need for such services.

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Hospice News

OCTOBER 11, 2023

That experience will help support our growing clinical footprint and continuing evolution as a health care company and the important work we do in driving health outcomes for our customers.” Additionally, Jim has worked closely with clinicians in many different care settings.

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Hospice News

NOVEMBER 30, 2023

Hospices are entering a “new normal,” and many are reshaping their recruitment and retention strategies, according to Lynne Sexten, president and CEO of Agrace Hospice & Supportive Care. Agrace provides hospice, palliative, pediatric and memory care, adult day services, advance care planning and grief support, among other services.

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Hospice News

AUGUST 15, 2023

Pierre Menard: I primarily draw from the dynamics of human interactions and the significance of treating everyone, whether they are employees, customers or patients, with genuine respect and empathy. Thus, engaging in conversations with our customers becomes an essential stepping stone.

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Hospice News

AUGUST 11, 2023

And once the care is received, providers have no cultural awareness or lack the sensitivity to adhere to their traditional customs or beliefs.” Similar to other underserved populations, fear of discrimination and mistrust are the biggest walls between Native Americans and hospice.

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Hospice News

AUGUST 22, 2023

Gaps in discharge planning not only decrease quality of life for patients, but also translate into lack of support for caregivers. The palliative care population would be expected to benefit from a customized approach to hospital discharge.”

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Hospice News

OCTOBER 6, 2022

Care Synergy provides back-office and administrative support to a network of nonprofit, home-based care providers, primarily in Colorado. These professionals collaborate with the individual in the home to identify their goals and design customized interventions around those objectives. .

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Hospice News

SEPTEMBER 29, 2023

Palliative care providers may be uniquely positioned to develop partnerships that support patients through the new Guiding an Improved Dementia Experience (GUIDE) Model recently unveiled by the Center for Medicare & Medicaid Innovation. These types of partnerships are baked into the program. Respite care is also a component of GUIDE.

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AlayaCare

JANUARY 19, 2021

Customers are our focus and we’re here to guide you in recognizing the power and capabilities of technology in your organization. Putting Our Customers First With the AlayaCare Implementation Approach , we follow a customer-focused journey to optimization. What are your business goals and expectations ?

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Hospice News

NOVEMBER 21, 2023

Founded in 1995, the Schwartz Center provides education, training and support to hospices, hospitals, palliative providers and other health care organizations in the United States, Ireland, New Zealand and the United Kingdom. The post Building Mental Health Supports for Palliative Care Teams appeared first on Hospice News.

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Home Care Pulse

JANUARY 19, 2023

The combination, enabled by the support of Cressey & Company, a leading healthcare-focused private investment firm, strengthen HCP’s technology platform that turns survey insights into action, improves employee engagement, and bolsters customer and employee satisfaction throughout the post-acute care market.

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AlayaCare

JANUARY 7, 2021

Since the early days of AlayaCare, our Customer Advisory Board (CAB) has been an important forum for home care agencies to share their real-world insight into what their administrators, caregivers and clients need, technologically-speaking. Nobody knows how useful any particular technology is more than those who, well, use it every day.

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Caregiver Support Services

MARCH 17, 2024

But, caregiver support services are always changing. They provide the support and power you need to make informed decisions and give the best care to your loved one. They are especially useful for caregiver support services. You know the challenges and complexities of this role. Caregiving can feel overwhelming and isolating.

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AlayaCare

APRIL 13, 2022

In Ontario, anyone who needs personal support services at home can self-refer to their regional Home and Community Care Support Services unit or be referred by a hospital, physician, another caregiver or even a family friend. By leveraging this integration, AlayaCare customers gain access to a broad network of eReferrals.

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AlayaCare

APRIL 14, 2022

In Ontario, anyone who needs personal support services at home can self-refer to their regional Home and Community Care Support Services unit or be referred by a hospital, physician, another caregiver or even a family friend. By leveraging this integration, AlayaCare customers gain access to a broad network of eReferrals.

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