AlayaCare

JANUARY 23, 2023

Elevating the User Experience: How we improved our mobile app at AlayaCare From Good to Great: User-centric mobiles app improvements When you partner with AlayaCare, system updates are good news. And we’ve recently made some improvements to the AlayaCare Caregiver mobile app that we’re especially excited to share with our customers.

Presentation 130

Presentation Information Caregiver 130

AlayaCare

SEPTEMBER 29, 2021

At AlayaCare we take a strategic approach to gathering and implementing customer feedback. Customer Feedback Loop. Then we can ask the same question at set intervals to understand how our customer satisfaction changes over time. This will help us identify trends and solve new customer issues. The A.C.A.F.

Events 130

Events Information 130

AlayaCare

SEPTEMBER 30, 2021

At AlayaCare we take a strategic approach to gathering and implementing customer feedback. Customer Feedback Loop. We follow up with customers who shared feedback. Asking for Customer Feedback. When we need to understand the customer service experience. These are the most dissatisfied customers.

Events 130

Events Information 130

Hospice News

OCTOBER 11, 2023

His first-hand experience leading through challenges and opportunities of a changing health care services continuum will help accelerate our integrated care strategy at pace.” All told, he has more than 22 years of experience with value-based health care and payment models, including Medicare Advantage, according to a Humana press release.

2024 255

2024 Healthcare 2011 2013 255

AlayaCare

MARCH 7, 2022

Care models are becoming increasingly client-centric, meaning customer service will be hands-down the most important role at your home care agency. There are several customer service tools and platforms that enable you to interact with your clients as soon as possible.

Home care 130

Home care Home care agency Download Webinar 130

Hospice News

NOVEMBER 23, 2022

Her experience includes strategic clinical compliance risk management, health care policy and legislation development, and guidance in organizational acquisitions and divestitures. She will also assist with regulatory matters such as compliance initiatives and enterprise risk prevention and mitigation.

Palliative care 236

Palliative care Rehabilitation services Palliate 2022 236

Hospice News

OCTOBER 7, 2022

“What we really are trying to do is make the patient experience after hours as seamless as possible,” Reese told Hospice News. Their patients are calling in and getting a trained registered nurse that has access to their medical record and medications and is really able to act as an extension of the care team for hospice customers.”.

Registered Nurse 246

Registered Nurse 2022 Hospice Nursing 246

Hospice News

OCTOBER 27, 2023

We’re really looking at how we engage our staff to create a better patient experience. Some providers are working with partners to develop customized applications designed to improve the employee experience, according to Dr. Faith Protsman, regional medical director for California for VITAS Healthcare, a subsidiary of Chemed Corp.

Hospice 278

Hospice 2009 Document Medical director 278

Daily Nurse

FEBRUARY 29, 2024

Thus, customer service and satisfaction must play a role in its success. In this case, it’s worthwhile wondering why, if our name for the modern-day hospital stems from such roots, have we strayed so far from customer service and hospitality in how we treat healthcare consumers? Healthcare revolves around the delivery of patient care.

Healthcare 76

Healthcare Books Nursing Patient care 76

Hospice News

DECEMBER 6, 2023

Hospice News: What career experiences do you most draw from in your role today? This knowledge has been invaluable when relating to customers who are navigating similar challenges. Susan Mills: I have 30-plus years in the home health and hospice industries and have been with ACHC for the past 14 years.

Hospice 130

Hospice Article Document Webinar 130

Hospice News

OCTOBER 13, 2023

in the prior year, reflecting investments in services provided to patients and customers to support growth. Value-based care is the centerpiece of our long term strategy, precisely because it delivers on the promise of high quality clinical outcomes and experiences at lower cost than traditional models.” Operating earnings were $3.9

2023 252

2023 2022 Medicare Palliative care 252

AlayaCare

MAY 30, 2023

89% of employees who had an effective onboarding experience are engaged at work and are 30x more likely to feel overall job satisfaction compared to employees who feel their onboarding process was lacking. It’s a disheartening experience for both the newcomers and the agency.

Home care 223

Home care Home care agency Care coordination Care coordinator 223

Hospice News

OCTOBER 18, 2023

In this Voices interview, Hospice News sits down with Megha Kadiyala, SVP, Product Management, Enclara Pharmacia, to talk about technology as it relates to the nurse experience. She discusses Enclara’s focus on user experience and how it impacts nurse workflow through a continual process of feedback and implementation.

Information 130

Information Caregiver Hospice Nursing 130

Home Care Pulse

OCTOBER 10, 2023

– How to Calculate Your NPS – NPS Benefits – Promoters – Passives – Detractors Share: We’re Home Care Pulse, a leading provider of experience management & surveys, caregiver/CNA training, and online reputation management. Promoters represent your most enthusiastic and loyal customers.

Definition 80

Definition Article Download Information 80

Hospice News

JANUARY 27, 2023

Her experience and dedication to quality patient care will uphold the standards of service to our hospice patients and their families.” She comes to the company with roughly 28 years of experience in hospice and palliative care. She will be a significant asset to all of our hospice customers and prospects.

Palliative care 246

Palliative care Palliate 2009 2001 246

AlayaCare

SEPTEMBER 20, 2022

With over 20 years of experience in leading product teams in high growth companies, McDonald will oversee the evolution of the AlayaCare product portfolio. Andrew's experience in building and managing high performing teams will accelerate our go-to-market differentiation and delivery.”. About AlayaCare.

2022 246

2022 Home care Information 246

Hospice News

MARCH 7, 2023

He breaks down the best approach to new technology adoption so agencies can overcome their hesitations and take advantage of what’s out there, and he also offers a vivid outlook on the future of customer service in the hospice industry. Hospice News: What career experiences do you most draw from, in your role today?

Healthcare 130

Healthcare 2023 2030 Medicare 130

Home Care Pulse

JANUARY 19, 2023

R EXBURG, Idaho, January 19, 2023—Home Care Pulse (HCP), the leading provider of experience management, benchmarking, training, and reputation management, announces the acquisitions of Activated Insights and Pinnacle Quality Insight.

Home care 101

Home care Article Senior care Information 101

Hospice News

APRIL 1, 2024

Hospice News: What life and career experiences do you most draw from in your role today? My professional experience has given me the wherewithal to create comprehensive, user-oriented tools, but my personal journey with hospice care has added an entirely new dynamic to that perspective.

Hospice 130

Hospice 2024 2025 Article 130

Hospice News

NOVEMBER 15, 2022

The two parties can negotiate mutually beneficial terms that are customized to the needs and characteristics of their patient population. The flexibility that providers have to develop customized payment contracts began in earnest with the direct contracting program, though some limited options existed in next generation ACO models. “We

Hospice 226

Hospice Care coordination Care coordinator Medicare 226

Home Care Pulse

JANUARY 26, 2023

. – #2 Communicate with your clients ahead of time to get enough client experience surveys. – In the meantime, showcase your HCP Customer Badge Article Contents: #1 Use client and caregiver feedback to improve your OSAT scores. #2 2 Communicate with your clients ahead of time to get enough client experience surveys. #3

Home care 81

Home care Webinar Article Caregiver 81

Home Care Pulse

MAY 25, 2023

– Recruitment & Retention—Finding #2: Providers are losing customers, and employees to quick wins—retention is an investment. – Operations—Finding #5: Customer turnover rate has been declining for the last 5 years, but less than a third of providers are capitalizing on that success. It also pays to pay attention.

2023 83

2023 Article Webinar Home care 83

AlayaCare

MARCH 14, 2023

AlayaCare , a developer of end-to-end home-based care technology, today announced a partnership that will offer AlayaCare customers the ability to utilize Forcura’s healthcare workflow management platform as an integrated solution. “We It’s a perfect example of our commitment to serving all the ways care is delivered today.”

2012 130

2012 2014 Document Healthcare 130

Diversity Nursing

APRIL 10, 2024

Facilitate discussions centered around Diversity and Inclusion in various settings such as your workplace, school, or community, fostering open dialogue and the sharing of personal experiences. Educate Yourself Immerse yourself in the beauty of diverse cultures by delving into various traditions, languages, religions, and customs.

Download 97

Download Events 2024 97

Hospice News

JULY 7, 2023

And yet these patients are suffering from wounds that are odorous, with uncontrolled drainage, there’s extreme pain during and between dressing changes that really affect the patient’s experience at the end of life and affects the caretakers.”

Caretaker 245

Caretaker Hospice Medicare Home care 245

AlayaCare

JANUARY 20, 2021

Customers are our focus and we're here to guide you in recognizing the power and capabilities of technology in your organization. Putting Our Customers First. With the AlayaCare Implementation Approach , we follow a customer-focused journey to optimization. Introduction of Client Experience team. Initiate and Plan.

Events 130

Events Information 130

Hospice News

APRIL 26, 2022

CEO Raphael Akobundu recently sat down with Hospice News to discuss the couple’s experience of opening a startup hospice company in the competitive California market. Years ago, I thought the customer service side of things in the hospice industry could use some improvement. It all comes down to being very honest and transparent.

Hospice 264

Hospice Registered Nurse Hospice companies 2015 264

Home Care Pulse

SEPTEMBER 20, 2023

In this article we’ll explore five ways to do it by boosting customer and employee satisfaction. We reviewed data from more than 18,000 monthly surveys and came up with five data-driven best practices to boost employee and/or customer satisfaction while simultaneously helping you stand out from the crowd.

Article 83

Article 2023 Home care Caregiver 83

AlayaCare

APRIL 9, 2021

The answer, when you get right down to it, lies in their overall experience with you and your teams. New Guide Outlines Essential Steps to a Strong Client Experience in Home Care. Together, o ur new reso urce h e l ps you to evaluate and improve the overall experience you’re delivering to clients.

Home care 130

Home care Download Caregiver 130

Hospice News

AUGUST 15, 2023

Hospice News: What career experiences do you most draw from in your role today? Pierre Menard: I primarily draw from the dynamics of human interactions and the significance of treating everyone, whether they are employees, customers or patients, with genuine respect and empathy. To schedule a time to review our solution, visit [link].

Hospice 130

Hospice Article Information 2023 130

Hospice News

NOVEMBER 29, 2022

How do we push to have advanced directives done sooner, better and more customized to what people actually need? My entire career and now personal experience can give insight on how this can be done better. It’s dedicated to him and his life to help create opportunities for others to have those same meaningful experiences.

End-of-life care 246

End-of-life care Grief Hospice 2021 246

Hospice News

OCTOBER 6, 2022

Care Synergy’s experience and expertise will complement our resources and serve to expand CAPABLE to even more locations across the country.”. These professionals collaborate with the individual in the home to identify their goals and design customized interventions around those objectives. .

2009 237

2009 2017 Palliative care Registered Nurse 237

Home Care Pulse

NOVEMBER 9, 2022

reputation management , launched its Customer Advisory Board , bringing together over 20 of the top leaders and partners in the care industry to receive strategic i nsights from customers regarding the status of HCP’s product, emerging industry trends, and direction of the company. . experience management ,? training , and?

Article 85

Article Home care 2022 Care at home 85

AlayaCare

MARCH 21, 2023

Patients are paying more of their healthcare costs every day and providers need to examine their patient experience to determine how it is impacting their revenue. Automation can be a powerful tool for specialty pharmacy and home infusion businesses to create a more efficient and enjoyable experience for both staff and patients.

Document 130

Document Homecare Healthcare Information 130

Minority Nurse

MAY 13, 2024

It’s understanding different cultural customs, traditions, beliefs, and behaviors and utilizing this knowledge to communicate effectively with others. It’s a lifelong process of critical self-reflection and an openness to learning from the experiences of others. This involves active and intentional efforts to experience others.

Nursing 59

Nursing 2020 2021 Books 59

Hospice News

NOVEMBER 30, 2023

Enduring the past two years of COVID-related staffing headwinds has been a “very painful” experience for many hospice providers amid rising demand and skyrocketing levels of turnover, Sexten said. But these experiences have uncovered areas for improvement and innovation, she stated. “We A lot of these strategies have really paid off.”

Hospice 147

Hospice Grief Palliate 2022 147

Hospice News

AUGUST 15, 2022

Each nominee’s vision is unique, but they are all centered on improving customer experience and health outcomes above all else. Vaishali Chokshi – Pharmacy Operations Specialist Manager • Customer Success, PharmScript, LLC. Senior Housing & Senior Living. Skilled Nursing.

2022 130

2022 Senior care Palliative care Senior home 130