5 Tips on automating client risk management in home care

As we mentioned in our blog, 3 methods to enhance home care risk management, and keeping clients safe while providing care services is critical for home care organizations. One of the three methods discussed was using automation to reduce manual errors and identify risks more quicker.  

Manual processing of client risk management leads to a higher risk of errors in documentation and communication, which can lead to adverse events. Based on a report by the Joint Commission, it was revealed that human error is responsible for up to 80% of medical mistakes.  

This is one of the many reasons why implementing software solutions in home care businesses to minimize the risk of errors and improve overall patient safety is essential. Many home care software solutions come with automation tools to help enhance risk management. Most automation tools also use Artificial Intelligence (AI) technology to help prevent clinical errors like analyzing patient records for inconsistencies or errors.   

In this blog, we put together 5 tips for home care organizations on automating client risk management. 

1. Implement an Electronic Visit Verification (EVV) system 

Many state governments in the USA are creating mandates for home care organizations to have an EVV system. In our blog, Electronic Visit Verification (EVV): Providing the Proof, we talked about how in the past, agencies have relied on client signatures, paper trails, and random supervisor visits to verify the delivery of in-home services. These processes not only leave huge margins for error but are also very susceptible to questionable billing practices.  

Overall EVV provides an accurate record of the services provided to clients, including when and by whom. This helps ensure that caregivers are providing the appropriate level of care and billing accurately for their services. EVV can also help identify potential issues or concerns with a client’s care, allowing for timely intervention and mitigation of risks. Implementing EVV is an effective way to improve risk management in home care businesses and promote better outcomes for both clients and caregivers. 

Learn more about EVV with AlayaCare’s EVV tool, here. 

2. Keep accurate client records

Keeping accurate client records through automation ensures caregivers have access to up-to-date information to provide the best care for their clients. Many home care organizations have invested in electronic health records (EHRs) to keep their client records up to-date and accurate in real-time.   

With EHRs, caregivers can quickly access a client’s complete medical history, including medications, allergies, and previous diagnoses. This enables them to make informed decisions about care plans in real-time, reducing the risk of delays or errors. 

3. Conduct regular audits of client files 

Regular audits aid in detecting errors in client files, such as missing or outdated information. Automation can expedite this process by flagging incomplete or inaccurate records, enabling caregivers to promptly address any concerns. Additionally, analyzing data from client files can identify patterns or trends that may indicate potential risks or areas for improvement. This enables care workers to take proactive measures to reduce these risks and enhance the quality of care. 

Regulatory requirements regarding documentation and record-keeping are applicable to home care providers. Conducting regular audits with automation can ensure that these requirements are fulfilled, and all essential information is appropriately captured and documented. 

4. Educate staff on automation processes 

Proper staff training on automated processes is critical in managing home care client risk as it equips caregivers with the necessary skills to effectively use these tools. Automated processes can detect potential risks and prompt caregivers to take proactive measures, but without proper training, these systems may not be utilized fully. By providing appropriate training on how to use automated processes, staff can more efficiently identify and mitigate potential risks, leading to an enhanced quality of care for clients. 

5. Implement a quality improvement program 

A quality improvement program for automated processes is crucial in managing home care client risk as it enables continuous evaluation and refinement of these systems. Regular review and enhancement of these automated workflows can more efficiently identify and mitigate potential risks, leading to an elevated standard of care for home care clients. Implementing a quality improvement program also showcases a home care organization’s dedication to constant progress which can increase its reputation within the industry.  

What type of data is recommended for home care organizations to monitor client risk management? 

You can download our checklist on risk management data home care agencies should keep track of below.

By following these 5 tips when automating client risk management, home care organizations can stay compliant with state regulations, reduce the potential of client risks associated with manual operational processes, and analyze existing data to improve over time.  

Automation and AI come hand in hand in improving operational efficiencies and client risk management.

Learn about how machine learning and optimization algorithms are impacting home care delivery by watching our webinar Transforming Home Care with AI.