Why ‘Net Promoter Scores’ are Important for Home Care Agencies
AlayaCare
SEPTEMBER 3, 2019
In the golden age of metrics, there’s another interesting tool that can help your agency collect important data insights: the “Net Promoter Score”, or NPS for short. If you haven’t heard of it already, NPS is a way virtually any company can measure its customer experience. By measuring that experience, it’s then possible to understand customer loyalty – and from that, predict how a business might grow.
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