Sat.Sep 25, 2021 - Fri.Oct 01, 2021

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AlayaCare’s approach to customer feedback

AlayaCare

At AlayaCare we take a strategic approach to gathering and implementing customer feedback. The A.C.A.F. Customer Feedback Loop. Here’s how it works: We ask for your feedback We categorize the feedback We act on the feedback We follow up with customers who shared feedback Asking for Customer Feedback There are typically three scenarios in which we ask AlayaCare customers for feedback: When we need to understand overall trends in customer satisfaction over time When we need to understand the custo

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ALCA Member Spotlight—Ann Burke, Cincinnati, Ohio

Aging Life Care Association

This week we are spotlighting one of our members and recipient of the ALCA Midwest Chapter Outstanding Member Award for 2020 – Ann Sutton Burke. Tell us about your current practice? The practice I manage is CareLink, Your Experts in Aging based in Cincinnati Ohio. It is part of a non-profit agency, Jewish Family Service … Continue reading ALCA Member Spotlight—Ann Burke, Cincinnati, Ohio → The post ALCA Member Spotlight—Ann Burke, Cincinnati, Ohio appeared first on Aging Life C

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Voted Top Workplace in Oklahoma for 2021!

Kindful Hospice

Kindful Hospice has earned a spot in The Oklahoman’s Top Workplaces list for the second year in a row. The selection was based on employee feedback to a survey conducted by Energage measuring the following: Company leadership Career opportunities Compensation Benefits Work environment. A full list of Top Workplaces 2021 will be printed in a special edition of the Oklahoman Newspaper on Sunday, December 12 th.

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President Killeen, Please Add a Caregiving Department for Your Employees

The Caregiving Years Training Academy

President Timothy L. Killeen. 364 Henry Admin. Bldg. 506 S. Wright St., MC-346. Urbana, IL 61801. Sept. 29, 2021. Dear President Killeen, Thank you so much for your commitment to delivering an excellent educational experience to the students at University of Illinois. I graduated from Illinois in 1985 with a degree in English, which formed the foundation for my 31-year career serving individuals who care for a family member.

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The Ultimate Guide to Improving Caregiver Engagement & Retention

Want to learn how to retain your caregivers & improve caregiver retention X3? The home care industry is experiencing turnover rates of over 80%. How are you ensuring your agency is retaining caregivers? This FREE eBook from Smartcare Software is packed with industry secrets needed to keep your caregivers happy, engaged, and retained, unlocking the full potential of your agency.

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The timely lure of M&As lead the list of key growth strategies in home care

AlayaCare

In most specialized industries, a swell of companies compete for attention in the same customer pool, trying to attract a limited number of clients. Not so in the booming home health care market, where those in need of the service are expanding at a far quicker pace than those providing the service. The money is flowing freely right now and corporate activity is peaking, as agencies and investors across the U.S. look to seize on the incredible momentum within home care – whose importance in this

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Solos: They Are Looking For You

Aging Life Care Association

Those who serve older adults periodically come across individuals with no children or children who live at a distance from them. Historically, most adults aged 65 and above seemed to have at least one family member who could provide some measure of care and support. That situation is now changing, however, in a big way, … Continue reading Solos: They Are Looking For You → The post Solos: They Are Looking For You appeared first on Aging Life Care Association.

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Gov. Pritzker, Please Add a Caregiving Department for Your Employees

The Caregiving Years Training Academy

Governor J.B. Pritzker. Lieutenant Governor Juliana Stratton. Office of the Governor. 207 State House. Springfield, IL 62706. Sept. 28, 2021. Dear Governor Pritzker and Lieutenant Governor Stratton, Thank you both so much for all your hard to keep us safe and well in Illinois. I’m reaching out because you both are innovative, caring leaders in Illinois and in our nation.

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AlayaCare's approach to customer feedback

AlayaCare

At AlayaCare we take a strategic approach to gathering and implementing customer feedback. The A.C.A.F. Customer Feedback Loop. Here’s how it works: We ask for your feedback. We categorize the feedback. We act on the feedback. We follow up with customers who shared feedback. Asking for Customer Feedback. There are typically three scenarios in which we ask AlayaCare customers for feedback: When we need to understand overall trends in customer satisfaction over time.

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The timely lure of M&As lead the list of key growth strategies in home care

AlayaCare

In most specialized industries, a swell of companies compete for attention in the same customer pool, trying to attract a limited number of clients. Not so in the booming home health care market, where those in need of the service are expanding at a far quicker pace than those providing the service. The money is flowing freely right now and corporate activity is peaking, as agencies and investors across the U.S. look to seize on the incredible momentum within home care – whose importance in this

Home care 130
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Founders, Leaders and Futurists in Palliative Care: Kathleen Foley, MD

Palliative Care Chat Podcast

Trained as a physician, Dr. Foley focused on pain management within neurology and started palliative care. She originated the Project on Death in America and developed an international plan for palliative care worldwide. Dr Foley is emeritus at Memorial Sloan Kettering Cancer Center. Trained as a physician, Dr. Foley focused on pain management within neurology and started palliative care.

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Founders, Leaders and Futurists in Palliative Care: Jeanne Twohig, MPA

Palliative Care Chat Podcast

Trained in public administration, Ms. Twohig has a long history of involvement with community based programs. She served as deputy director of the Robert Wood Johnson Foundation’s national program Promoting Excellence in End-of-Life Care and then was deputy director of the Duke Institute on Care at the End of Life at Duke University. She is currently a consultant for CAPC.