September, 2019

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Why ‘Net Promoter Scores’ are Important for Home Care Agencies

AlayaCare

In the golden age of metrics, there’s another interesting tool that can help your agency collect important data insights: the “Net Promoter Score”, or NPS for short. If you haven’t heard of it already, NPS is a way virtually any company can measure its customer experience. By measuring that experience, it’s then possible to understand customer loyalty – and from that, predict how a business might grow.

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Episode 27 - Pharmacists At Pain Week An Engaging (and Prevalent) Proposition!

Palliative Care Chat Podcast

Many pharmacists (especially members of the Society of Pain and Palliative Care Pharmacists) made incredible presentations at PainWeek 2019 in Las Vegas recently! In this podcast they discuss their presentations, including take-away messages. Many pharmacists (especially members of the Society of Pain and Palliative Care Pharmacists) made incredible presentations at PainWeek 2019 in Las Vegas recently!

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Annual DDE Recertification Due 9/30 (And Other DDE Pitfalls)

Hospice Law Blog

Direct Data Entry (DDE) access is a company’s revenue lifeline: without it, hospices cannot comply with NOE filing requirements or submit claims for payment. Every hospice has DDE login rights, but many fail to recognize (and take due care to avoid) the serious hidden pitfalls that are found in this system. Failure to avoid these pitfalls can cause loss of access; and, in turn, hospices face at least significant administrative work to recover access and perhaps forfeiture of certain billings (

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AJMQ 2019 Special Issue Podcast

SAGE Palliative Medicine & Chronic Care podcast

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The Ultimate Guide to Improving Caregiver Engagement & Retention

Want to learn how to retain your caregivers & improve caregiver retention X3? The home care industry is experiencing turnover rates of over 80%. How are you ensuring your agency is retaining caregivers? This FREE eBook from Smartcare Software is packed with industry secrets needed to keep your caregivers happy, engaged, and retained, unlocking the full potential of your agency.

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Better Outcomes 2019: Highlights from our biggest conference yet!

AlayaCare

Just as the home care industry grows – and AlayaCare itself grows to now more than 200 employees – so too does our signature annual event: Better Outcomes. In beautiful Niagara Falls, we proudly welcomed more than 300 participants to our conference, as well as a record 12 exhibitors and sponsors. Clients from across Canada, the United States and even Australia helped create an atmosphere of discovery, sharing, optimism and fun.

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AlayaCare Integrates with Nevvon Enabling Seamless Access to Caregiver Training and Education

AlayaCare

September 12, 2019 – Toronto, ON – AlayaCare, a leading home care software platform, today announced their partnership with Nevvon – an intuitive and user-centric education and training solution for caregivers. The partnership and integration provide agencies and caregivers with a simple and efficient way to continue their in-service education requirements anytime, anywhere.

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AlayaCare offers deepest integration to Medicaid billing through partnership with Waystar

AlayaCare

Partnership enables agencies to remove countless hours of manual work and expedite payments September 18, 2019 – Toronto, ON – AlayaCare, a leading home care software provider, today announced the deepest Medicaid billing integration of its kind through a partnership with Waystar’s claims management solution. With this integration, home care agencies can increase operational efficiency and improve revenue performance, while remaining focused on providing quality care and improving patient