September, 2021

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AlayaCare’s approach to customer feedback

AlayaCare

At AlayaCare we take a strategic approach to gathering and implementing customer feedback. The A.C.A.F. Customer Feedback Loop. Here’s how it works: We ask for your feedback We categorize the feedback We act on the feedback We follow up with customers who shared feedback Asking for Customer Feedback There are typically three scenarios in which we ask AlayaCare customers for feedback: When we need to understand overall trends in customer satisfaction over time When we need to understand the custo

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ALCA Member Spotlight—Ann Burke, Cincinnati, Ohio

Aging Life Care Association

This week we are spotlighting one of our members and recipient of the ALCA Midwest Chapter Outstanding Member Award for 2020 – Ann Sutton Burke. Tell us about your current practice? The practice I manage is CareLink, Your Experts in Aging based in Cincinnati Ohio. It is part of a non-profit agency, Jewish Family Service … Continue reading ALCA Member Spotlight—Ann Burke, Cincinnati, Ohio → The post ALCA Member Spotlight—Ann Burke, Cincinnati, Ohio appeared first on Aging Life C

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Taking the Wheel

Sustainable Caregiving

Imagine if, at this moment, you no longer had access to a vehicle nor the ability to use a ride … Taking the Wheel Read More ». The post Taking the Wheel appeared first on Sustainable Caregiving™.

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3 Strategies to Help Nurse Leaders Tackle the Rise in Workplace Bullying and Burnout

Healthy Workforce Institute

The COVID-19 pandemic has resulted in profound changes within our healthcare system. Now more than ever, nurses are being challenged with a barrage of never-ending stressors: continued patient surges, new disease variants, high patient acuity, increased job demands, and continued staffing and PPE shortages. High levels of stress and burnout coupled with the unpredictable nature of the pandemic, have created an environment that is ripe for burnout, workplace bullying, and incivility.

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The Ultimate Guide to Improving Caregiver Engagement & Retention

Want to learn how to retain your caregivers & improve caregiver retention X3? The home care industry is experiencing turnover rates of over 80%. How are you ensuring your agency is retaining caregivers? This FREE eBook from Smartcare Software is packed with industry secrets needed to keep your caregivers happy, engaged, and retained, unlocking the full potential of your agency.

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Second Season Episode 26: Journalist Ann Neumann on Elder Care and the Exploration of Dying in America.

Hospice Chaplaincy

In this week’s episode, Saul and Joe talk remotely with Ann Neumann about her work and book. Neumann is the Continue Reading.

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Voted Top Workplace in Oklahoma for 2021!

Kindful Hospice

Kindful Hospice has earned a spot in The Oklahoman’s Top Workplaces list for the second year in a row. The selection was based on employee feedback to a survey conducted by Energage measuring the following: Company leadership Career opportunities Compensation Benefits Work environment. A full list of Top Workplaces 2021 will be printed in a special edition of the Oklahoman Newspaper on Sunday, December 12 th.

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Quality of Life – What Really Matters

Aging Life Care Association

Helen is 93 years old and has lived at an assisted living community since she was 90. She has a one-room suite with her own bathroom. It is decorated with her favorite things and whatever furniture that would fit. She has one window that overlooks some trees and a strategically placed bird feeder. Tom is 84 … Continue reading Quality of Life – What Really Matters → The post Quality of Life – What Really Matters appeared first on Aging Life Care Association.

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President Killeen, Please Add a Caregiving Department for Your Employees

The Caregiving Years Training Academy

President Timothy L. Killeen. 364 Henry Admin. Bldg. 506 S. Wright St., MC-346. Urbana, IL 61801. Sept. 29, 2021. Dear President Killeen, Thank you so much for your commitment to delivering an excellent educational experience to the students at University of Illinois. I graduated from Illinois in 1985 with a degree in English, which formed the foundation for my 31-year career serving individuals who care for a family member.

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How to Create a Professional Work Culture

Healthy Workforce Institute

Being a leader in healthcare is hard enough without worrying about your employees making it harder. Bullying, incivility, and inter-professional conflicts are consuming way too much of a leaders’ time – time better spent on more important work. To make matters worse, organizations don’t do a good job equipping their leaders with the skills and tools they need to address disruptive behaviors so that they know how to cultivate a positive and professional work culture.

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Stress Management Techniques For Nurses

Diversity Nursing

It's no secret Nursing is a stressful and physically demanding career. H igh stress levels can affect your health and well-being. However, there are ways to manage your stress. Consider some of these techniques. Identify and keep track of specific stressors. It is important to determine what triggers are causing stress so you can take action. Try keeping a journal, or note times when you don't feel your best and jot down what might be contributing to that feeling.

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5 Tips To Adopt To Actually Being A Successful Home Health Nurse

The Productive Home Health Nurse

We are almost 2 years familiar with COVID, and the amazing hospital nurse is overworked and extremely burnt out! Luckily, they’re realizing the astounding number of other nursing specialties at their disposal. And fortunately for our country’s robust, overflowing, and exponentially growing chronically ill population of citizens who require a nurse to liaison between them and their primary care providers, one of the hospital nurses’ first choices for a renewed life in nursing ha

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AlayaCare's approach to customer feedback

AlayaCare

At AlayaCare we take a strategic approach to gathering and implementing customer feedback. The A.C.A.F. Customer Feedback Loop. Here’s how it works: We ask for your feedback. We categorize the feedback. We act on the feedback. We follow up with customers who shared feedback. Asking for Customer Feedback. There are typically three scenarios in which we ask AlayaCare customers for feedback: When we need to understand overall trends in customer satisfaction over time.

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Older Adults Admit New Technology is More Stressful Than Going to the Dentist

Aging Life Care Association

Older Adults Admit High Anxiety and Fear About New Technology: Candoo Tech Surveys Shows 53% of Seniors Say Learning a New Device is More Stressful Than Going to the Dentist The results of a recent survey of technology-enabled older adults show that for 53% of them, learning new tech devices such as a computer or … Continue reading Older Adults Admit New Technology is More Stressful Than Going to the Dentist → The post Older Adults Admit New Technology is More Stressful Than Going to

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Gov. Pritzker, Please Add a Caregiving Department for Your Employees

The Caregiving Years Training Academy

Governor J.B. Pritzker. Lieutenant Governor Juliana Stratton. Office of the Governor. 207 State House. Springfield, IL 62706. Sept. 28, 2021. Dear Governor Pritzker and Lieutenant Governor Stratton, Thank you both so much for all your hard to keep us safe and well in Illinois. I’m reaching out because you both are innovative, caring leaders in Illinois and in our nation.

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Should You be Worried That Your Loved One is Seeing Dead People?

Death and Dying Chronicles

No. This is actually quite common among those who are actively dying. Seeing dead loved ones or other unseen beings in the room oftentimes has a calming effect on the dying person in my experience. Generally, the dying person makes comment on seeing someone not for validation, but rather to inform. I once walked into a patient’s room late one evening as he sat in bed staring out at a darkened window lost in thought.

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WHEN SHOULD YOU UPDATE YOUR WILL?

Elder Care Matters

When you create a will, you outline your wishes for the division of your property after your death. You can also name a guardian for any of your minor children. Although creating a will is an important step, many people do not have one of these documents. In fact, recent studies have shown that only… The post WHEN SHOULD YOU UPDATE YOUR WILL? appeared first on Elder Care Directory - ElderCareMatters.com.

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The School Nurse Shortage is Raising Concern

Diversity Nursing

The School Nurse shortage is not a new issue. The pandemic highlighted the importance of having School Nurses. As schools across the nation open back up, concerns are again rising. The US Centers for Disease Control and Prevention (CDC) recommends schools have one full-time Nurse for every 750 students. The latest data from a study , published in the Journal of School Nursing in 2018, found approximately 39% of schools employ full-time Nurses and about 35% employ part-time School Nurses, while 2

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The timely lure of M&As lead the list of key growth strategies in home care

AlayaCare

In most specialized industries, a swell of companies compete for attention in the same customer pool, trying to attract a limited number of clients. Not so in the booming home health care market, where those in need of the service are expanding at a far quicker pace than those providing the service. The money is flowing freely right now and corporate activity is peaking, as agencies and investors across the U.S. look to seize on the incredible momentum within home care – whose importance in this

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How to Honor The Deceased In the Time of COVID-19 (Part 1)

Kindful Hospice

Right now, we live in difficult times. As more and more Oklahomans succumb to COVID-19, those of us that remain are left with many questions. One of these is “How do we honor those that have passed? And more importantly, how do we honor them safely?”. Thankfully, we also live in an era where technology enables us. True, Zoom meetings and virtual scrapbooks are no match for gatherings of friends and loved ones.

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Fall Prevention Tips

Home With Help

As we age, our balance starts to falter and it is important to prevent falls as much as possible. So, we thought we would share some fall prevention tips for you or your aging loved ones. Here is a list of 10 things you can do to help prevent a fall that could lead to more serious injuries. Install handrails and grab bars along staircases, hallways, and in bathrooms.

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When Is an Alzheimer’s Patient Ready for Hospice?

Three Oaks Hospice

September is World Alzheimer’s Month, and World Alzheimer’s Day occurs annually on September 21, making this the ideal time to have a conversation with loved ones about the disease. If a family member has been diagnosed with Alzheimer’s disease or you have a family history of this form of dementia, you might have concerns [.].

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How to Create a Strong Relationship with Your In-Home Caregiver

Accessible Home Health Care

Personal caregivers come to your own home to provide services rather than you going to them. This gives peace of mind to you and your family knowing that your senior is safe at home being taken care of. In-home caregivers can be any of the following: Registered Nurses Physical Therapists Occupational Therapists Certified Nurse Assistants Licensed Practical Nurses Speech Therapists Companions Home Health Caregivers Personal Care Caregivers.

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Managing tough behaviors in dementia

Bayshore Care Home

The person with Alzheimer’s disease or other type of dementia exhibits characteristic behaviors that are very problematic to the caregiver. If not dealt with properly, these behaviors will get in the. The post Managing tough behaviors in dementia first appeared on Bayshore Home Care.

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How your home care agency can get started with a referral marketing program

AlayaCare

Referrals can become a large part of your client marketing efforts, and here are some helpful tips to get you started. According to the 2021 Home Care Benchmarking Study , 6 out of the top 20 marketing sources for home care clients came from healthcare professional referrals. Opportunities to connect with referral sources and networking opportunities are invaluable to your agency’s success.

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Guest Post: 6 Valuable Ways to Support Veterans In Your Community

The Chaplain's Report

Guest Writer: Rhonda Underhill. Military veterans made an honorable choice when they joined the service, and sometimes readjusting to civilian life after serving can be difficult. Whether you have a veteran close to you or want to honor veterans in your community, there are plenty of ways to help someone who needs it. From small but impactful gestures like assisting them in reconnecting with loved ones to bigger ones like helping them find a home, The Chaplain’s Report shares six valuable

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Founders, Leaders and Futurists in Palliative Care: Judi Lund Person, MPH, CHC

Palliative Care Chat Podcast

Trained in public health, Ms. Lund Person was involved in the development of hospice in its early years and worked on the passage of the Medicare Hospice Benefit. She is the Vice President of Regulator and Compliance for NHPCO. Trained in public health, Ms. Lund Person was involved in the development of hospice in its early years and worked on the passage of the Medicare Hospice Benefit.

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Sprinkle Some Pixel Dust on Your Facebook Marketing

Corecubed Care Marketing Solutions

Social media marketing offers home care agencies numerous benefits. Businesses can reach online users in new and innovative ways, and they have the ability to test ads, track data, and refine their marketing efforts for better results and for a lower cost than running Google ads. However, when agencies advertise on Facebook, there is one tool that is often overlooked.

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Episode 38: LWH Q&A #1

Living With Hospice

In this episode of Living With Hospice, Mitch makes good on a promise made during the first episode to answer questions that readers have submitted over time. In this episode, we discuss active dying, telling our loved ones that we are out of treatment options, accepting the choice when someone chooses Hospice over curative care and finally, we get an update on Mitch's animal co-hosts. " By the way, did you know we have listeners on every continent in the world with exception to Antarctica?

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Drumroll Please: The Latest on HIS Appeals

Healthcare Law Insights podcast

In this episode, Husch Blackwell's Meg Pekarske chats with colleagues Bryan Nowicki and Jacob Harris , who share what happened with the Hospice Item Set (HIS) noncompliance letters. You have to listen—did hospices win or lose?

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How your home care agency can get started with a referral marketing program

AlayaCare

Referrals can become a large part of your client marketing efforts, and here are some helpful tips to get you started. According to the 2021 Home Care Benchmarking Study , 6 out of the top 20 marketing sources for home care clients came from healthcare professional referrals. Opportunities to connect with referral sources and networking opportunities are invaluable to your agency’s success.

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Beyond Certification: Looking At the Future of Chaplaincy

The Chaplain's Report

From time to time I’ve been asked “so how do I become a Chaplain?” While I usually answer with a laundry list of things to do to prepare, train and ultimately become certified, the real answer is – it depends. It depends not only on what you do to prepare to be a chaplain but also on what employers expect from a Chaplain. And sometimes these two areas are quite different from each other.

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Founders, Leaders and Futurists in Palliative Care: Joanne Lynn, MD, MA, MS

Palliative Care Chat Podcast

Trained as physician, Dr. Lynn was an early hospice physician geriatrician and long term care physician. She developed the and ran the SUPPORT study. She has served at CMS, IHI, and the Washington Department of Health to improve the quality of health care and care to elders. Trained as physician, Dr. Lynn was an early hospice physician geriatrician and long term care physician.

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What Qualifications And Training Do I Need To Be A Live-In Carer?

HomeTouch

Whether you are looking for employment in the health and care field, or you are looking for someone to provide live-in care to one of your relatives, it's important to know what kind of requirements there are and what qualifications a person needs to have to become a live-in carer. We're here to help. Call … Continue reading "What Qualifications And Training Do I Need To Be A Live-In Carer?".

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A Nurse’s Story

Donna Cardillo, The Inspiration Nurse

The summer before my senior year of RN nursing school, I worked as an LPN (we were allowed to take LPN boards then after 2 years of RN education) in a county-run long-term chronic psychiatric facility. Most of the patients had been there for years and years long ago abandoned by their families. It was … A Nurse’s Story Read More » The post A Nurse’s Story first appeared on Donna Cardillo, RN.

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Strategic Restructuring for the Future, Putting a Plan Into Action: A Conversation With Gloria Brooks on Building End-of-Life Partnerships

Healthcare Law Insights podcast

Strategic Restructuring for the Future: Exploring How Hospices Are Using Joint Ventures, Mergers and Acquisitions, and Service Diversification to Transform Change, transformation, disruption: whatever you want to call it, it’s happening in the hospice industry over the next 5 years. It is unquestionable that the carve-in to Medicare Advantage, the rise of value-based care and steady market consolidation is changing the playing field.

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Home care industry contending with Delta variant crisis

AlayaCare

This article originally appeared on LinkedIn , by AlayaCare CEO, Adrian Schauer. In many states, authorities, health-care workers, and residents are watching a situation unfold that most hoped was in the rear-view mirror. COVID-19 infections are on the rise, hospitalizations are escalating, ICU beds are dwindling, and hospital conference rooms are converting to patient units.

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